Quality Control Representative

Quality Control Representative Role: To assist the Credit Union in achieving its Service Mission to deliver Total Member Delight in each and every service interaction with both internal and external members.
To perform all operational/administrative lending functions to assist with documentation and monitor overall lending function and to assure adherence to all compliance and policy requirements.
Functions & Responsibilities Completes loan review for all branches and types of loans on a monthly basis for all new loans.
Completes full review of mortgage loans and BPL loans as assigned.
Creates useful reports for department management regarding review results.
Secure credit union's collateral position by completing perfected lien filings through VINtek software or UCC filings.
Maintain Vinteck software by securing and releasing electronic liens.
Monitor this process by using Vintek reports, Symitar reports, correcting errors and escalating unresolved perfected liens.
File UCC extensions.
Completes the Member ID review process on a monthly basis for all new member accounts.
Communicates exceptions and trends to management.
Work with FSR's to resolve exceptions.
Administers SAFE Act program ensuring all MLOs receive and retain appropriate NMLS registration.
Performs loan operations functions including GAP and Lenders Protection claims and processes payments, prepare or follow up on letters of guarantees.
Back up other areas in loan operations.
Perform other duties as assigned.
Knowledge & Skills Experience: 6 months to two years of lending experience.
Education: A high school education or GED.
Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills: Should be familiar with loan policies, documentation and rate structure.